Frequently Asked Questions
Unfortunately, we've made the decision to no longer offer Life or Funeral Insurance policies to new customers, therefore these products are no longer able to be purchased.
Please give us a call on 1300 954 290 for further information on your existing policy.
Yes, you are covered 24 hours a day, 7 days a week worldwide as long as your premiums are up to date.
Note: Exclusions may apply to your policy including suicide or self-harm which is not covered for the first 13 months of the policy or date of reinstatement.
We will not pay any benefits where we have agreed with you a special term in respect of your cover that specifically excludes the event or condition leading to the claim. Any such special terms will appear on your policy schedule.
For further details, please refer to the Product Disclosure Statement (PDS).
The Benefit Amount will be paid to the Policyowner. In the event the Policyowner dies, the Benefit Amount will be paid to the Policyowner's nominated beneficiary. You can fill out a beneficiary nomination form and return it to us.
If no beneficiary has been nominated the Benefit Amount will be paid to the legal representative or any other person we are permitted to pay under the Life Insurance Act 1995.
If you have an existing Safeway Life Insurance policy, Total and Permanent Disability (TPD) Insurance is an optional extra that you can purchase within your existing life insurance cover. It can pay you a lump sum if you suffer an injury or illness that leaves you permanently disabled. This money can be used to pay for medical expenses, fund permanent lifestyle changes, or cover debts.
Any payment of the Safeway Total and Permanent Disability Insurance benefit will reduce (or in some instances end) the Safeway Life Insurance Benefit Amount which remains on your Policy.
We'll send you a renewal notice up to 30 days before your policy anniversary. Your policy will then automatically renew, using your agreed payment method on file, unless you cancel before the renewal date.
Make sure you review the notice, as premiums may have changed from the previous year. If you're happy with your renewal details, you don't need to do anything.
For more information about renewals, please give us a call on 1300 954 290.
To update your Life or Funeral Insurance policy details, please give us a call on 1300 954 290.
We want to reassure you that none of our Safeway Life or Funeral Insurance policies has a specific exclusion for a pandemic, such as COVID-19. This means if you are an existing Policyowner you are covered regardless of whether or not you have COVID-19.
To update your postal address, please give us a call on 1300 954 290.
Once your policy is in-force, you can apply to change your level of cover at any time. Please give us a call on 1300 954 290.
You can decrease your level of cover at any time, however, if you wish to increase your level of cover you may be required to answer the health and lifestyle questions in relation to the increased portion.
For further details, please refer to the Product Disclosure Statement (PDS)
To cancel your Life or Funeral Insurance Policy, please give us a call on 1300 954 290.
Or write to us at:
Policyowner Services
Safeway Life Insurance
Reply Paid 6728
Baulkham Hills NSW 2153
Your Safeway Life Insurance is guaranteed to be renewed for life provided that you pay your premiums on time. You can be covered for optional Total and Permanent Disability Insurance until you reach age 65. For further details, please refer to the Product Disclosure Statement (PDS)
You can find your current premiums on the last policy schedule that we sent to you.
There are a number of factors that determine your premiums, which may include:
· Your age, gender, and smoking status
· State of health
· Family history
· Occupation
· Participation in hazardous activities.
For further details, please refer to the Product Disclosure Statement (PDS)
Yes. To help your level of insurance keep up with the cost of living, the Benefit Amounts for Safeway Life Insurance and optional Safeway Total and Permanent Disability Insurance (if applicable) will automatically increase by 5% on each Policy Anniversary and will therefore increase your premium.
You may decline the automatic increase by giving us a call on 1300 954 290. Even if you choose not to accept an automatic increase in any given year, the automatic increase will be applied in the following year unless you again choose to decline it.
For further details, please refer to the Product Disclosure Statement (PDS).
Yes. Your life insurance premium is calculated on a “stepped basis” where premiums are recalculated each year based on your increase in age. This means your premium will increase each year as you get older to reflect your increased insurance risk.
In addition, Safeway Life insurance includes an automatic increase benefit to ensure your policy keeps up with the rising cost of living. Your benefit amount will increase by 5% and your premium will be adjusted accordingly. You can opt-out of these automatic increases by contacting us on 1300 954 290.
Safeway may, from time to time, review its premium base rates. Base rates are the starting point for calculating premiums. Each customers personal risk circumstances such as gender, health and lifestyles factors are added on top of the base premium. Base premiums can be influenced by factors impacting the individual insurer or the industry as a whole such as changing mortality rates, inflation or interest rates, which can affect the cost of providing insurance. Insurers may increase the base rates to maintain their ability to cover future claims but only if we change the premium rate applying to all (or the same group of) Safeway Life Insurance Policyowners. Insurers may also decrease their insurance premiums in some circumstance where it's possible to do so.
Premium changes happen on the next anniversary date of your insurance policy. We’ll get in touch with you before your policy anniversary to let you know your new premium for the following year.
For further details, please refer to the Product Disclosure Statement (PDS).
Your premium is level which means it is designed to not change every year unless you apply to change your cover.
Your premium will decrease by 5% every continuous 5 years that you hold your Policy. For example, if you commence cover with a premium of $50.00 per fortnight, after your 5th Policy Anniversary, the premium will reduce to $47.50 per fortnight, and after your 10th Policy Anniversary the premium will reduce to $45.13 (rounded to the nearest cent).
For further details, please refer to the Product Disclosure Statement (PDS).
You can enquire about making a claim in the following ways:
Call us on 1300 954 290 or
Write to Claim Services
Safeway Life Insurance
Reply Paid 6728
Baulkham Hills, NSW, 2153.
We will send you a claim pack with relevant forms to be completed, signed and returned with supporting documentation, where required.
You can read more information about making a claim here.
To request an update on your Life or Funeral Insurance claim, please give us a call on 1300 954 290.
For details about product exclusions, please refer to the Product Disclosure Statement (PDS).
Note: In addition to the product exclusions in the PDS, there may be other special terms such as loadings or exclusions placed on your policy, depending on your answers to the health and lifestyle questionnaire. Any such special terms will appear on your policy schedule.
If you have lost your Safeway Life or Funeral Insurance documents, you can contact us on 1300 954 290 to arrange a copy to be sent to you.
You can find Safeway Product Disclosure Statements (PDS) here.
If you can’t find the documents relevant to you, please contact us on 1300 954 290.
To request a copy of your Certificate of Currency, please give us a call on 1300 954 290.
Please note: We can only issue a Certificate of Currency once your first payment has been successfully processed.
We understand that sometimes unexpected events happen and that can affect your ability to meet your financial obligations. These could be events like unemployment/income reduction, family breakdown, family violence or a natural disaster. You are not alone, we're here to help.
We encourage any customers facing financial difficulty to contact us on 1300 954 290 to discuss what options might be available for you.
The below are free external support services that may also be able to help if you or a loved one are experiencing financial hardship or navigating a challenging situation.
· National Debt Hotline: 1800 007 007.
· MoneySmart.
For details on how to make a Safeway Life or Funeral Insurance complaint click here.
Safeway Life insurance products are issued by Hannover Life Re of Australasia Ltd ABN 37 062 395 484, AFSL 530811 (Hannover).
We will handle your personal information in accordance with our Privacy policy. If you wish to complain about a breach of the privacy rules that bind us, you may contact us on 1300 954 290 or service@insurance.safewaylife.com.au
Hannover, the issuer of Safeway Life & Funeral Insurance has adopted the Life Insurance Code of Practice ('the Code'). The Code is the life insurance industry's commitment to mandatory customer service standards and it's designed to protect you, our customer. You can find out more about the Code here.
As long as your Safeway Life or Funeral Insurance policy remains active, you are still eligible for 10% off an in-store Woolworths shop, once a month.
The 10% off your in-store shop at Woolworths Supermarkets offer (the Offer) applies to active Safeway Life insurance policyholders who have an active registered Everyday Rewards Card linked to their active Safeway Life insurance policy.
When can I redeem this Offer?
The offer period commences at 12:01am (AEST/AEDT) on the first day of every calendar month and ends at 11:59pm (AEST/AEDT) on the last day of that same calendar month. Customers can only redeem the Offer once during each offer period regardless of the number of Safeway Life insurance policies or other eligible Everyday Insurance or Everyday Mobile from Woolworths products they hold.
This Offer is limited to a maximum saving of $50 (i.e. 10% off a $500 in-store grocery shop) on a single Woolworths Supermarkets in-store transaction each calendar month.
Eligibility
Subject to exclusions, for Safeway Life insurance policyholders to be eligible, they are required to:
· have an active Safeway Life or Funeral insurance policy; and
· have linked their registered Everyday Rewards Card to their Safeway Life or Funeral insurance policy.
Exclusions
Excluded from this offer are:
· Woolworths Online orders (including Woolworths Online business accounts i.e. an account with an ABN or Business Name); and
· certain products, services, fees, including online purchases, any vouchers, Delivery Saver items, bag fee and crate service fee, internet cafes, purchases of liquor, smoking/tobacco products and accessories, newspapers, Woolworths Services, Gift Cards (including iTunes), mobile recharge, Everyday Mobile from Woolworths devices or plans, travel cards and tickets, Carpet Care, lottery products and Everyday Market from Woolworths orders or in conjunction with any other offers.
Linking New Cards
Any changes to your Everyday Rewards Card may impact your ability to redeem the Offer and may take up to 45 days for the Offer to become available.
For information on our offer attachment process please contact us on 1300 954 290.
How to redeem
To redeem the Offer in store, eligible customers must have their Everyday Rewards card linked to their active Safeway Life insurance policy;
· scan the linked Everyday Rewards card at checkout;
· you will be prompted to accept or decline the Offer
· choose to apply the Offer to your shop
Once applied, the Offer can not be reversed.
This offer does not form part of an insurance product. It is an additional offer made available to Everyday Rewards members who hold an eligible product or service. Woolworths reserves the right to vary, withdraw or extend this Offer at any time, and will provide reasonable notice of any adverse changes. The Offer cannot be bundled with, or used in conjunction with, any other offer (including any employee discounts, if applicable). In addition to the above terms and conditions, by participating in the Everyday Rewards program, you agree to the Everyday Rewards Terms and Conditions.