Privacy at Safeway Life
We collect personal information to provide, offer and administer our various products and services, or otherwise as permitted by law. Such purposes include responding to your enquiries, providing you with assistance you request of us, maintaining and administering our products and services (for example processing requests for quotes, applications for insurance, underwriting and pricing policies, issuing you with a policy, managing claims, processing payments); processing your survey or questionnaire responses; market research and the collection of general statistical information using common internet technologies such as cookies; providing you with marketing information regarding other products and services (of ours or a third party); quality assurance and training purposes; performing administrative operations (including accounting and risk management) and any other purpose identified at the time of collecting your information.
If you provide personal information to us about another person, we rely on you to have made or make them aware that you will, or may, provide their information to us and the types of third parties we may provide it to, the relevant purposes we and any of the third parties will use it for and how they can access it. If it is sensitive information, we rely on you to have obtained their consent on these matters. If you have not done, or will not do, either of these things, you must tell us before you provide their relevant personal information. We may use your personal information (but not sensitive information without consent) to assist us in developing and identifying products and services that may interest you and (unless you ask us not to) telling you about products and services we offer. Collection can take place by websites, email, telephone or in writing. Unless it is unreasonable or impracticable for us to do so, we collect your personal information directly from you. There may, however, be occasions where we collect your personal information from someone else.
If you do not consent to us collecting and using all or some of the personal information we request, we may not be able to provide you with our products or services such as processing your application for insurance, your claim or any payment due to you. It may also prevent us from maintaining or administering your policy or the provision of information regarding our products or services or those of any third party.
We may at times also disclose your personal information to our related companies or third parties who provide services on our behalf; however, we will never sell or rent your personal information. This may include our professional advisors, authorised representatives, distributors or referrers, mailing houses and marketing companies, insurance reference bureaus, reinsurers, credit providers, external IT service providers, other insurance intermediaries, providers and advisers. In the case of claims (or likely claims) it may be disclosed to persons involved in claim handling processes. Your personal information may also be disclosed to the Australian Financial Complaints Authority or other dispute resolution providers, government bodies, regulators, law enforcement agencies and any other parties where required by law.
It may happen that we disclose personal information to related companies or service providers located in countries other than Australia. These details can change from time to time and you can contact us on 1300 954 290 for further details or to see if this applies to you.
We will only collect or use sensitive information to consider your application for insurance, assessing a claim, considering future insurance applications you make, or other insurance or administrative functions directly related to this. We will always seek your permission before using or disclosing your sensitive information for any other purpose.
At Safeway Life, we’re committed to protecting your personal information and ensuring transparency in how it’s handled. To deliver our insurance products and services, we may share your information with trusted partners. Each organisation has its own privacy policy outlining how your data is managed.
We share your information with the following parties:
Hannover Life Re of Australasia Ltd (Hannover) - Issuer of Safeway Life insurance products ABN 37 062 395 484, AFSL 530811 View Hannover’s Privacy Policy
Greenstone Financial Services Pty Ltd (Greenstone) - Administrator of Safeway Life insurance products ABN 53 128 692 884 View Greenstone’s Privacy Policy
Everyday Rewards - If you link your Everyday Rewards card to your Safeway Life or Funeral Insurance policy, we may share information with Everyday Rewards to provide exclusive benefits. View Everyday Rewards Collection Notice.
Visit the Woolworths Group Privacy Policy for more information on marketing communications, how you can access or correct your personal information collected by Woolworths or make a complaint about a privacy matter.